Chenlu LIN, Lynn

Product Manager

• System Logic: Executed systematic testing and logic validation on banking applications to identify core defects, ensuring high system reliability.
• Documentation: Compiled comprehensive competitive analysis reports and research findings to support management in project preparation and decision-making.
• New Tech Adaptability: Led the design of interaction and workflows for emerging platforms.

Information Technology

• Data Management: Used Excel and SQL to extract, clean, and organize complex datasets. Produced daily operational reports to support management review.
• Compliance Monitoring: Refined the risk monitoring framework by combining whitelisting with behavioral analysis. Identified high-risk accounts from high-volume transaction logs, ensuring adherence to compliance standards.
• Operational Assurance: Conducted regular monitoring of critical office infrastructure and network connectivity to ensure the continuity of daily administrative operations.

Network Operations Analyst

• Workflow Management: Oversaw incident response by tracking work orders. Partnered with maintenance crew to resolve alerts quickly, ensuring service continuity under tight deadlines.
• Complaint Management: Provided support for mobile data services. Resolved 90+ user complaints weekly by diagnosing complex issues, directly improving customer satisfaction.